Every ABRSM examiner aims to provide each candidate with a welcoming and positive exam experience. From the first day of an examiner’s training they are introduced to the maxim “I’ll do my best to help you do your best”, and this principle underpins the ABRSM examining approach.
We invest significantly in the training and ongoing monitoring of examiners, to ensure a friendly manner, together with efficient delivery and accurate marking of exams. We hope that candidates and applicants will have no cause to complain about the quality of our exam service or the results which they receive, however we acknowledge that there may be rare occasions when this is not the case. Our Quality Assurance team is here to help with any examining-related concerns, including result reviews, where required.
An audio recording of every exam is made using bespoke software on the examiner’s ABRSM iPad. The iPad automatically initiates each recording, which cannot be accessed by the examiner, and which is submitted digitally to ABRSM, together with the corresponding comments and marks.
The ABRSM Quality Assurance team has access to the audio recordings, making it possible to investigate any exam-related concerns which may have arisen on the exam day, and to offer a Results Review process. If you do have any concerns about exam delivery or results, please follow the Guidelines provided in the ‘Policies’ section below.
Exam feedback policies
Guidelines for Adapted Assessment: Results Review and Mark Form Feedback (PDF)
Guidelines for exam delivery concerns, results review and mark form feedback (PDF)
Appeal and feedback guidelines for DipABRSM, LRSM and FRSM exams (PDF)
Request a 2020 Paper based Theory re-mark Appeal form (PDF)
Online Music Theory Appeal Form (DOC)
Online Music Theory Appeal Form (PDF)
Online Music Theory Appeal Policy (PDF)
How to submit exam feedback
You should submit any feedback or concerns through our online service. You can choose from the following options:
You can also access these options via the Help button at the top of the online service dashboard.
If you have any questions about how to submit your feedback or concerns, please email [email protected] or call 020 7467 8285.
Reasonable adjustments and special consideration appeals
We do all we can to ensure that candidates are provided with appropriate access arrangements and special considerations where they meet the requirements set out in our policies, so that exams taken are the most accurate reflection of their skills, knowledge and understanding.
If, however, you are unsatisfied with the outcome of an application for access arrangements or special consideration, then you can appeal this decision. Appeals must be received in writing within 14 days of receipt of the decision stating the grounds for your appeal and providing any supporting evidence. Appeals should be submitted using the Submit a complaint option on our online service. Once completed, any supplementary evidence should be sent to [email protected], with reference to the submitted appeal.